Refund Policy

1. 30-Day Money-Back Guarantee

We stand behind the quality and performance of our web hosting services. If you are not entirely satisfied with your shared web hosting, WordPress hosting, or cloud hosting plan, you are entitled to a full refund within 30 days of initial account creation.

The 30-day money-back guarantee gives you peace of mind to test our high-speed servers, 24/7 technical support, and user-friendly control panels without any risk.

2. Refund Eligibility & Service Terms

To qualify for a refund under our money-back guarantee, the following eligibility criteria apply:

• Refund requests must be submitted within 30 calendar days of the initial purchase date.
• The money-back guarantee applies strictly to new hosting account activations and first-time subscriptions.
• Accounts terminated due to violations of our Acceptable Use Policy or Terms of Service are ineligible for refunds.
• Service renewals, upgrades, and secondary plan add-ons are non-refundable.

3. Non-Refundable Products & Services

Certain third-party fees, non-recoverable registration costs, and specialized services cannot be refunded once provisioned:

4. Account Cancellation Process

Canceling your account and requesting a refund is straightforward:

1. Log in to your client portal and navigate to the Active Services section.
2. Select the hosting plan you wish to cancel and click Request Cancellation.
3. Submit a billing support ticket requesting a refund under the 30-day money-back guarantee.

5. Refund Processing Method & Timelines

Approved refunds are credited back to the original payment method used during checkout (credit card, PayPal, or bank transfer).

Refund processing typically takes 5 to 10 business days to reflect in your financial statement, depending on your bank or credit card issuing institution.